Privacy Policy
This Privacy Policy explains how Lucky Tiger Casino Australia collects, uses, stores, and shares your personal information when you visit the site or use the Lucky Tiger App. It also outlines your choices regarding cookies, marketing, and data rights. We aim to make this policy practical and readable so you understand why data is needed, how it is protected, and what controls you have as a player.
Because online gaming involves payments, verification, and gameplay tracking, some data collection is essential to operate Lucky Tiger safely and comply with regulations. The sections below clarify which data is required, how long it is stored, and how you can request changes or deletion where applicable.
Data We Collect
- Account details: name, email, phone, age confirmation.
- Verification data: identity documents and proof of address for KYC.
- Payment information: method details for deposits and withdrawals, stored only as needed for processing and compliance.
- Usage data: device type, browser, IP address, gameplay activity, and transaction history.
- Cookies and tracking: preferences, analytics, security signals, and marketing tags where permitted.
How We Use Data
- Provide services: account access, Lucky Tiger Login, games, payments, and support.
- Security and fraud prevention: KYC checks, anti-abuse measures, and secure processing.
- Compliance: legal obligations, responsible gambling requirements, and audit needs.
- Service improvement: analytics to enhance the Lucky Tiger Casino Australia experience.
- Marketing (where allowed): send offers, bonuses, and updates, with opt-out options.
| Category | Purpose | Retention | Notes |
|---|---|---|---|
| Account | Access and support | Life of account + legal | Keep contact details current |
| KYC | Verification and compliance | Per regulatory rules | Stored securely |
| Payments | Deposits/withdrawals | As required for finance | Sensitive data masked |
| Analytics | Improve services | Aggregated when possible | Pseudonymized where feasible |
| Marketing | Offers/bonuses | Until opt-out | Consent or legitimate interest |
Cookies and Tracking
Lucky Tiger uses cookies for essential functions (login, session stability), preferences, analytics, and marketing where allowed. You can manage cookies in your browser; disabling some may limit certain Lucky Tiger Casino features or require repeated logins. Essential cookies keep sessions stable; preference cookies remember language or layout choices; analytics cookies help improve performance; marketing cookies show relevant offers when permitted.
If you prefer minimal tracking, adjust browser settings to block non-essential cookies. You can also clear cookies periodically; note this may log you out and reset saved preferences.
Sharing and Processors
We may share data with payment processors, KYC providers, game suppliers, analytics vendors, and customer support tools. These partners follow security standards and process data under instructions from Lucky Tiger. Data is not sold to third parties for unrelated purposes. Sharing is limited to what is necessary to provide services, verify identity, process payments, and maintain platform security.
Data Security
Lucky Tiger applies encryption, access controls, monitoring, and secure storage to protect personal information. Users should also protect their accounts with strong passwords and device locks. Report suspicious activity to support promptly. Internal access to data is restricted to roles that need it for compliance, support, or technical maintenance. Where possible, sensitive data is tokenised or masked.
Data Retention
Information is retained as long as needed for service delivery, legal obligations, dispute resolution, and enforcement of Lucky Tiger Terms. When data is no longer required, it is deleted or anonymized where possible. Retention periods can differ by category-financial records may need longer storage than gameplay logs due to regulatory rules. If you request deletion, we will remove what we can while meeting legal obligations.
Your Rights
- Access: request a copy of your personal data.
- Correction: fix inaccurate or outdated details.
- Deletion: request removal where applicable, subject to legal retention.
- Restriction/objection: limit certain processing where permitted.
- Marketing opt-out: stop marketing communications at any time.
Marketing Preferences
Control marketing from Lucky Tiger via account settings or unsubscribe links in emails. Transactional and service messages may still be sent where necessary to operate your Lucky Tiger Casino Australia account. You can also opt for fewer notifications if you prefer only major updates. Marketing choices are independent of essential communications about security, payments, or policy changes.
Cross-Border Transfers
If data is processed outside your region, Lucky Tiger uses appropriate safeguards such as contractual clauses to protect it. Processing partners are chosen for security and compliance standards. Where required, data is minimised or pseudonymised before transfer to reduce exposure.
Children’s Data
Lucky Tiger Casino is for players 18+. We do not knowingly collect data from minors. Accounts suspected of underage use are closed during verification.
Responsible Gambling Data
Settings related to limits, self-exclusion, and reality checks are stored to enforce responsible gambling requests. This information may be shared with support staff solely to honour your protections. Keeping accurate records of these requests ensures they remain active and are respected across devices and sessions.
Contact and Requests
To exercise privacy rights or ask questions, contact Lucky Tiger support through the listed channels. Provide your registered email so the team can locate your account securely. When making a data request, be specific about the information you want to access or correct; this helps us respond faster and more accurately.
Policy Updates
We may update this Privacy Policy. Changes take effect when posted; continued use of Lucky Tiger services indicates acceptance. Review the policy periodically, especially after major platform updates or new features that could affect data handling.